Refund Policy

What we fix

• An account that, checked within the warranty window, will not sign in with the details as delivered, is disabled, or asks for a verification you cannot complete.
• An account whose registration year, region, verification or included extras differ from the listing title.
• An order that was paid but never delivered, or a payment taken twice.

Deadline

Report the problem before the warranty window printed on the listing runs out, counting from the moment of delivery. Test each account as soon as it arrives.

Outcome

We send a replacement account from the same listing. When that listing has nothing left, or the order was never delivered, we refund the order instead.

Outside this policy

• Accounts disabled for bulk or automated activity, such as spam, raids, bots or scripted sign-ins.
• A mailbox on listings whose title says the email may not work.
• Tokens that stopped working because the password was changed or the session was ended.
• Reports made after the window, and orders with an open chargeback.

Making a claim

Open a ticket from your order page, name the account and say what Discord showed. A screenshot of that screen lets support answer faster.